In line with its self-proclaimed Home of Print mantle, just three years on from its official launch, Heidelberg reports that its cloud-based Customer Portal is now being used by more than 7,000 individuals and over 3,000 printing companies worldwide, ‘making their processes appreciably more efficient by digitalizing and automating them’.
Heidelberg's Customer Portal is now being used by over 7,000 individuals and 3,000 printing companies worldwide
Dr. David Schmedding, Chief Technology & Sales Officer at Heidelberg, says: “This Customer Portal is a milestone in the digitalization of customer relationships and, at the same time, a strategic tool for optimizing processes and mastering complex workflows in print shops.
Based on Heidleberg’s proprietary Prinect Workflow, the Customer Portal now offers more than 15 specialized apps, including high-performance functions such as the Maintenance Manager, the Inventory Management app, and Print Shop Analytics. These apps are boosting the efficiency and transparency of maintenance, materials management, and production operations thanks to digital assistance, automated processes, and real-time data, helping users to prevent downtime, reduce storage costs, and systematically improve both overall equipment effectiveness and sustainability.
Schmedding adds: “We are continually enhancing the portal, integrating further digital solutions that will increase the level of automation to achieve fully autonomous print production. For example, it will soon be possible to purchase consumables and spare parts in just two clicks – a real milestone in terms of user-friendliness and efficiency. This makes Heidelberg an industry pioneer when it comes to combining all digital services – such as access to production and workflow apps, real-time analyses, maintenance, management tools, and shopping for consumables – in a single cloud-based portal. The ultimate goal is to equip print shops with high-performance tools that can be put to immediate use to implement automation directly in an everyday production environment.”
Heidelberg confirms that the motivation behind this portal is to help users create a scalable infrastructure that print shops worldwide can use to control their production operations intelligently, autonomously, flexibly, and reliably.
